One key to PNRC’s efficiency is its rich volunteer resources made up of two distinct groups - the administrative volunteers, i.e. Board of Governors and Board of Directors and the direct service volunteers.

 At national level, the Board of Governors is the governing or policymaking body. In the chapters, the Board of Directors is the counterpart of the Board of Governors.

In general, these volunteer leaders are either elected or selected to the Board. They are provided the necessary orientation on all facets of Red Cross work by the Volunteer Service, thereby enhancing their effectiveness.